Privacy Policy, Øwre-Johnsen AS / Divako
Divako - Privacy policy
Divako is a platform for handling the data flow from IoT devices, with a particular focus on water and energy metering. With solutions from Divako, one can collect, read, analyse, and understand consumption data and other relevant information gathered from the instruments connected to the network. Divako consists of services and solutions for different segments of the market. We deliver solutions for municipalities that want to collect data from, among other things, water meters. We deliver solutions for condominiums that want control over water and energy usage. We also deliver custom solutions for other major clients.
Divako is a brand that is operated by Øwre-Johnsen AS (ØJ). Divako is therefore a subject of the privacy policy for ØJ that can be found here https://owre-johnsen.no/om-oss (Norwegian only). However, since Divako handles more data than ØJ does in its other segments, and for different purposes, we have made this additional declaration to complement ØJ's declaration. This privacy statement applies in general to the company Øwre-Johnsen AS and all activities provided under the Divako service.
Øwre-Johnsen as / Divako is concerned with safeguarding your privacy when we handle private information. We also do what we can with our software to ensure that customers who save information about their contacts are also protected responsibly.
Examples of when your personal information may be stored on our servers; You live in a municipality that uses Divako to remotely read your water meter, or you live in a condominium that uses Divako to distribute costs related to water and energy. In this context, we want to make it clear to everyone that ØJ/Divako will never sell personal information to other companies. To further ensure that your data is protected, we do not outsource any handling of personal information to other companies, thus ØJ/Divako remains the data processor.
Responsible for processing
The responsible data processor for personal information under these terms of privacy is :
Øwre-Johnsen as
Organization number: 919 151 137
E-mail and contact: info@divako.no
Phone: +47 72 59 61 00
In the following sections, we will go through the reasons why we process personal information. There are only a few situations where all of the points are relevant, however, to ensure that all reasons are listed the list is longer than what is relevant for a given client/customer.
Ensure data flow
To distribute the costs related to water and energy it is important to know that the data from your meters arrive at the correct location. We, therefore, need to know where the sensors/meters are located so we can ensure that the network is working as intended, and identify any challenges if one or several sensors disconnects.
Detect leaks
To detect leaks in zones or at private addresses, we depend on information about where the sensor is mounted and what they measure with a resolution of up to once per hour. The data is used to compare with larger zones and highlight any need for action in the network that can contribute to a reduction of leaks, reduce costs, and increase the environmental economy.
Distribute costs
Some customers use Divako to distribute costs. We then need to register who lives in the relevant section and associated address and phone number such that either we or our customer can efficiently communicate with you.
Notifications
In Divako one can enable notifications linked with the sensor status. This can for instance be that a water meter shows high usage during the night when it should not flow water, or that the temperature in a technical room is so low that it puts the equipment at risk of frost damage. To convey the status associated with the sensors to you, we must store personal data.
Send invoice
Divako can send invoices related to costs that are distributed to your section based on meter readings from your meters.
Provide customer service
Divako provides customer service and needs to store information to deliver this in a good and efficient way. This includes being able to handle complaints about equipment.
Data analysis
Divako processes your information for the purpose of analyzing consumption data on behalf of our customers. The analyzes enable the possibility to develop better and more accurate delivery of the services as well as contribute to Divako being able to enhance the service and constantly offer better solutions for our customers. In this context, data is aggregated and to a very small extent individually identifiable.
Newsletter
Maximum once a month we send a newsletter with the relevant information within your field of expertise.
This can be about product updates/news, course dates, and other relevant product and customer information.
What is stored?
The information that can be stored to meet the needs mentioned above is:
- Name, address, phone, and e-mail. (Contact information)
- Social security number (only in those cases where the invoice function is in use)
- Communication history, the information you choose to share with us.
- Usage/meter data, alarms, and history.
Basis for treatment
The processing basis for the information above is:
Legitimate interest, fulfillment of agreements.
Storage time
Your personal information is stored for as long as is necessary for the company/service to be able to fulfill its agreed obligations. Personal data will be deleted when your or our customer's customer relationship ends and the processing basis lapses.
Your rights
You have the right to request access to all personal information that we process about you. You have the right to request corrections or deletion of personal information unless this is data that is related to purchases you have made, or that are necessary for us to be able to fulfill our conditions towards you or our customer. The storage time for different types of information may vary, eg The Accounting Act gives us an obligation to store invoice information for at least 5 years.